If you have any questions or concerns, please contact Pulse Consumer Care at (206) 402-3220. For easy troubleshooting, be sure to have your Pulse Warmer readily available when calling.
Quick Start Guide
Download the Quick Start Guide to help you get started!
Please see our Troubleshooting page or give us a call at (206) 402-3220
Register your Pulse
Your Pulse and Pulse Pods have been designed with the highest–quality materials and attention to detail. Your Pulse cannot be serviced. To ensure you receive proper product updates and announcements register your Pulse here.
Pulse is the world’s first touch-less warmer and dispenser for personal care formulations.
Rather than being packaged in messy archaic tubes or bottles, our FDA cleared lubricants are created in one-of-a-kind, stylish, hygienic, recyclable containers called “Pulse Pods." This patent pending technology allows them to be safely warmed when used with our Pulse touchless warmer and dispenser. They can also be dispensed manually, which makes them a perfect on-the-go solution.
Personal lubricants are classified as Class II Medical Devices and that’s serious stuff. We don’t fool around with the products you put on—or in—your body. (Well, actually, we do; but that’s another story!) Here’s why we value FDA clearance: It means that Pulse has passed all laboratory tests to ensure our formulations meet the highest safety standards for our consumers. This includes testing for toxicity, vaginal irritation, condom compatibility, and stability.
H20h! is currently the only natural personal lubricant on the market that includes pure chia extract—an ingredient known for its exceptional hydrating properties. Aloe-ahh, our silicone-based product, includes aloe and vitamin E, which have superior healing and soothing properties. Both formulations include no glycerin, no parabens, no petroleum, or harsh chemical-based preservatives that dry out and irritate sensitive tissues. What’s more, Pulse lubricants have been developed with the finest grades of each ingredient and have been tested and qualified as hypoallergenic.
Our silicone lubricant (Aloe-ahh) is an incredibly lubricious formula that delivers the decadent “slip” you know and love. Our silky, water-based formulation (H2Oh!) is created with natural ingredients, including chia extract, for the ultimate dose of soothing moisture. Additionally, H20h! can be reactivated for extended use by adding a few drops of water or saliva.
Since the lubricant never touches any part of the interior of the dispenser, it stays pristine, allowing you to swap out Pulse Pods whenever you wish.
High osmolality lubricants can dry out the tissues in your vagina and make them more susceptible to bacteria, yeast, and viruses. That’s why these types of lubricants increase the risk of vaginal infections and even STDs. The World Health Organization recommends avoiding products with osmolality greater than 1200 mOmol/kg. (Believe it or not, many on the market actually measure between 2,000 and 6,000 mOmol/kg!) Pulse's H2Oh!, on the other hand, measures around 300 mOmol/kg—perfectly in sync with your body’s natural lubrication. Unlike water-based lubricants, silicone products can’t dehydrate the water-based body tissues, so there's no osmolality measurement necessary.
Manuals & Guides
Unfortunately, Pulse units cannot be repaired at home without voiding your warranty. Please call Customer Care at 206-402-3617 with your Pulse in hand so we can troubleshoot and see if we can get your Pulse working for you. If we are unable to resolve the issue over the phone, and your Pulse is covered under warranty, we will replace your Pulse at no charge to you.
Make sure power supply is fully plugged into your Pulse and a working electrical outlet.
Was the cap removed from the Pulse Pod? If not, please remove the cap and try again. Also, make sure the Pulse Pod is inserted correctly with the nozzle facing down and the prongs aligned correctly. A small amount of pressure may need to be applied to the Pod to get it to slide fully into the chamber.
The Pulse maybe locked; a locked Pulse doesn’t allow any lubrication to be dispensed. If your Pulse is locked and you press the control button, the light will flash blue three times. To unlock your Pulse, hold the Power Control button down for three seconds. This will unlock the Pulse so lubricant can be dispensed. It may also mean that the Pulse Pod may contain an insufficient amount of lubricant; and the red indicator light that tells you when the Pulse Pod is empty should be on. Try inserting a new Pulse Pod.
If you use a partially filled Pulse Pod the first dispensed amount may be inconsistent compared with the rest of the servings. Inconsistency will not happen with a full Pulse Pod.
Simple: Just unplug your Pulse and plug it back in. The error light will go off; warming and dispensing functions will automatically reengage. If you encounter further issues or have any questions, always feel free to contact Pulse customer care at 206-402-3617. You will always receive a warm welcome.
Your Pulse is in a room that is too warm to allow us to heat your pod. You can still dispense but you will need to move to a cooler environment for the warming function to work.
We have selected our ideal temperature for the initial warming setting, but know that you may have a different ideal set point. If you feel it is too hot on initial dispense, just dispense 3-4 minutes after turning on the warmer for a cooler experience. If you feel it is too cold on initial dispense, wait 30 seconds to a minute after your unit stops pulsing to take your first serving at a warmer temperature.