Shipping & Returns

Shipping Methods ships via FedEx and USPS to US addresses only. Orders must be placed by 11 am Pacific Time (PT) to be processed the same day. Business days are Monday thru Friday, excluding holidays. Orders shipping to Hawaii, Alaska, Guam, and Puerto Rico take 5-10 business days. Shipments to APO/FPO addresses ship via USPS and can take 4-6 weeks for delivery. Free Shipping specials apply to shipments within in the continental US.

Normal shipping time frames are listed below:

  • USPS Parcel Select Ground - 2-8 business days
  • Fed Ex Standard Overnight - 1 business day

Returns and Money-back Guarantee

We offer a 30-day, 100% money back guarantee on Pulse Warmers.*  If you are dissatisfied for any reason with your Pulse Warmer and would like to return your Pulse Warmer for a full refund, less shipping (if applicable), please call 206-402-3220, email, or fill out our Contact form for a Return Authorization (RA) request within 30 calendar days of the receipt of the product.

Upon return, credit will be applied back to the original form of payment.

Please note Toaster Labs does not permit the return of or offer refunds for:

  • Pulse Warmers purchased, new or used, from unauthorized distributors or through unauthorized distribution channels.
  • Non-defective Pulse Warmers purchased more than 30 days prior.
  • Packages missing hardware components.
  • Shipping charges.

*Pulse Pods are not covered by the 30-Day Guarantee.

Products returned without first contacting customer care (via email or phone) for RA (Return Authorization) will not be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. Toaster Labs does not assume responsibility for lost or stolen products being returned for a refund without an RA number.

Note: Toaster Labs recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Toaster Labs or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.