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FAQ

We've got the answers. (And if you still have more, feel free to touch base; we're ready and waiting to help.)
What is Pulse™?
Pulse is the world’s first touch-less warmer and dispenser for personal care formulations. Pulse will be debuting in the bedroom featuring personal lubricants.
What are Pulse Pods?
Rather than being packaged in messy archaic tubes or bottles, our FDA cleared lubricants are created in one-of-a-kind, stylish, hygienic, recyclable containers called “Pulse Pods." This patent pending technology allows them to be safely warmed when used with our Pulse touchless warmer and dispenser. They can also be dispensed manually, which makes them a perfect on-the-go solution.
Why is it important to have FDA clearance?
Personal lubricants are classified as Class II Medical Devices and that’s serious stuff. We don’t fool around with the products you put on—or in—your body. (Well, actually, we do; but that’s another story!) Here’s why we value FDA clearance: It means that Pulse has passed all laboratory tests to ensure our formulations meet the highest safety standards for our consumers. This includes testing for toxicity, vaginal irritation, condom compatibility, and stability.
What makes Pulse personal lubricants so different?
H20h! is currently the only all natural personal lubricant on the market that includes chia—an ingredient known for its exceptional moisturizing properties. Unlike other products, it contains a mere .01% glycerin (a soap byproduct known to cause yeast infections). Aloe-ahh, our silicone-based product, is 100% free of glycerin, and includes aloe and Vitamin E, which have healing and soothing properties. Both formulations are paraben-free and petroleum-free; and that means no chemical-based preservatives. What’s more, Pulse lubricants have been developed with the finest grades of each ingredient and have been tested and qualified as hypoallergenic.
What is the difference between silicone-based and water-based lubricants?
Our silicone lubricant (Aloe-ahh) is an incredibly lubricious formula that delivers the decadent “slip” you know and love. Our silky, water-based formulation (H2Oh!) is created with natural ingredients, including chia extract, for the ultimate dose of soothing moisture. Additionally, H20h! can be reactivated for extended use by adding a few drops of water or saliva.
How many servings are in a Pulse Pod?
There are nine servings when the Pulse Pod is used in tandem with the warming dispenser. Servings vary, however, when the product is used manually, depending on how much you dispense each time.
How long does it take to warm up my Pulse Pod?
Typically, your Pulse will warm an entire Pod within four to six minutes; but since it's sensitive to the ambient temperature in your room, please note that warming may take longer in rooms that are less than 60 degrees F.
Are Pulse lubricants compatible with all types of condoms?
Aloe-ahh silicone-based lubricant is compatible with natural rubber latex, polyisoprene, and polyurethane condoms. H20h! water-based lubricant is compatible with natural rubber latex and polyisoprene condoms – it is not compatible with polyurethane condoms.
If I want to change to a different Pulse Pod formulation while using my Pulse, do I have to wait until the pod is empty?
Since the lubricant never touches any part of the interior of the dispenser, it stays pristine, allowing you to swap out Pulse Pods whenever you wish.
Why is there a flashing red Mood Light and how do I fix it?
Simple: Just unplug your Pulse and plug it back in. The error light will go off; warming and dispensing functions will automatically reengage. If you encounter further issues or have any questions feel free to contact Pulse customer care at (206) 402.3617. You'll always get a warm welcome!
I’ve been hearing about the huge importance of lubricants having the right “osmolality”, can you tell me more?
High osmolality lubricants can dry out the tissues in your vagina and make them more susceptible to bacteria, yeast, and viruses. That’s why these types of lubricants increase the risk of vaginal infections and even STDs. The World Health Organization recommends avoiding products with osmolality greater than 1200 mOmol/kg. (Believe it or not, many on the market actually measure between 2,000 and 6,000 mOmol/kg!) Pulse's H2Oh!, on the other hand, measures around 300 mOmol/kg—perfectly in sync with your body’s natural lubrication. Unlike water-based lubricants, silicone products can’t dehydrate the water-based body tissues, so there's no osmolality measurement necessary.