We offer a 30-day, 100% money back guarantee on Pulse Warmers.*  If you are dissatisfied for any reason with your Pulse Warmer and would like to return your Pulse Warmer for a full refund, less shipping (if applicable), please call 206-402-3617, email customercare@lovemypulse.com, or fill out our Contact form for a Return Authorization (RA) request within 30 calendar days of the receipt of the product.